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ServiceNow CIS-HAM exam is an essential certification for IT professionals who are responsible for managing and maintaining hardware assets using ServiceNow. Certified Implementation Specialist - Hardware Asset Management certification demonstrates that an individual has the knowledge and practical skills needed to configure, deploy, and manage hardware assets in their organization. With the right training and preparation, candidates can pass the exam and achieve this valuable certification.
ServiceNow is a cloud-based platform that provides enterprise-level services to businesses of all sizes. It is a powerful tool that can help organizations streamline their operations and improve their overall efficiency. With its growing popularity, more and more businesses are seeking professionals who are skilled in using the platform to manage their IT assets. The ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is designed to recognize these professionals.
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ServiceNow CIS-HAM Certification Exam is an excellent way for professionals to demonstrate their knowledge and skills in managing hardware assets using the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification provides a validation of an individual's expertise in hardware asset management, making them more attractive to potential employers. It is also an excellent way for current ServiceNow users to enhance their understanding of the platform and learn new techniques for managing hardware assets. Certified Implementation Specialist - Hardware Asset Management certification exam is challenging, and passing it requires significant effort and dedication, but the benefits of obtaining the certification are well worth the investment.
ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q84-Q89):
NEW QUESTION # 84
When a hardware asset is retired, what happens to any existing software allocations on that asset?
Answer: D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are:
* Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.
* Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.
* Remove: The software allocations are removed from the asset, but not returned to inventory.
NEW QUESTION # 85
What are the three types of catalogs in ServiceNow? (Choose three.)
Answer: A,C,D
Explanation:
Explanation
A product catalog is a list of products that an organization can purchase or lease from vendors1. It contains information such as product name, model, manufacturer, description, price, and category1.
A consumable catalog is a list of consumable items that an organization can request or use up, such as toner cartridges, batteries, or paper2. It contains information such as consumable name, model, manufacturer, description, quantity, and category2.
A service catalog is a list of services that an organization can request or provide, such as IT support, hardware provisioning, or software installation3. It contains information such as service name, description, cost, approval process, and fulfillment process3.
A vendor catalog is not a type of catalog in ServiceNow, but rather a module that allows asset managers to view and manage vendor information, such as name, contact, address, contract, and performance4.
An asset catalog is not a type of catalog in ServiceNow, but rather a module that allows asset managers to view and manage asset information, such as asset tag, serial number, model, status, and assignment.
References:
1: ServiceNow Product Documentation: Product Catalog
2: ServiceNow Product Documentation: Consumables
3: ServiceNow Product Documentation: Service Catalog Overview
4: ServiceNow Product Documentation: Vendor Catalog
[5]: ServiceNow Product Documentation: Asset Catalog
NEW QUESTION # 86
What is the default state of a newly created asset?
Answer: A
Explanation:
According to the Create assets page, when you create an asset manually, the default state is In stock.
This means the asset is available in a stockroom and ready to be assigned or deployed.
The other states are not the default ones for a newly created asset. They are used for different scenarios, such as:
In use: The asset is assigned to a user or a location and is being used for business purposes.
Consumed: The asset is a consumable item that has been used up and cannot be reused.
On order: The asset is ordered from a vendor but has not been received yet. References:
Create assets
Asset and CI management
NEW QUESTION # 87
Why may users request loaner assets even when the requested asset is not available in the local stockroom?
Answer: B
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a loaner asset is a temporary asset that is provided to a user for a specific period of time, such as when their primary asset is being repaired or replaced1. Users can request loaner assets from the Service Catalog, where they can select the type, quantity, and duration of the loaner asset they need2. If the requested asset is not available in the local stockroom, the request is wait-listed until the asset becomes available3. Users may request loanerassets even when the requested asset is not available in the local stockroom because the wait-listed loaner asset requests provide visibility to the demand for loaner orders. This visibility helps the asset managers to plan and optimize the loaner asset pool, as well as to identify and address any gaps or bottlenecks in the loaner asset fulfillment process.
The other options are not correct because:
The request does not create an automatic transfer order to move assets from a warehouse with in stock assets. Transfer orders are created manually by the stock manager to move assets between stockrooms.
The wait-listed loaner asset requests do not provide visibility to streamline internal transfer order flows.
Transfer order flows are managed by the stock manager using the Transfer Order Management module.
The request does not automatically create a purchase order to obtain the assets from a vendor. Purchase orders are created manually by the procurement manager to order assets from vendors.
References:
ServiceNow Hardware Asset Management: Loaner Asset Requests
ServiceNow Hardware Asset Management: Request a loaner asset
ServiceNow Hardware Asset Management: Waitlist a loaner asset request
[ServiceNow Hardware Asset Management: Asset Reservations and Loaner Asset Requests]
[ServiceNow Hardware Asset Management: Transfer orders]
[ServiceNow Hardware Asset Management: Transfer Order Management]
[ServiceNow Hardware Asset Management: Purchase orders]
NEW QUESTION # 88
Which of the following are considered assets? (Choose three.)
Answer: A,C,E
Explanation:
According to the ServiceNow documentation, an asset is "any tangible or intangible item that might have value for an organization"1.
The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility1.
These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings1.
Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not. Reference:
Asset and configuration item (CI) management - ServiceNow
NEW QUESTION # 89
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